Terms

1. General

These terms apply to charging at EV-EL's fast chargers and to membership of the Fair 'n' Share rewards programme. The provider is EV-EL ApS, CVR 42541559, Lipkesgade 25, 2. 1, 2100 København Ø, [email protected].

By starting a charge or joining Fair 'n' Share you accept the terms.

2. Charging and payment

You can start and pay with a payment card directly at the charger, with an RFID card or key fob, with Spirii Go or with another provider's app through roaming. Payment is settled in Danish kroner.

With card payment an amount set by Spirii is reserved. The amount is released when the charge has ended and been settled. The card issuer may charge a fee. You get a receipt in the app or from the payment terminal at the charger.

The chargers are meant for fast charging. Keep an eye on your charge and let others get to the charger; do not charge for more than 30 minutes at a time.

3. Prices

The price per kWh is always shown before you start — on the payment terminal, in Spirii Go and on the Prices page. The price depends on the time (peak hours 6–9 and 17–21 every day) and on whether you charge through roaming. All prices include VAT. There is no subscription and there are no fixed fees.

The roaming price is EV-EL's price and does not include any surcharges from the app or provider you use.

4. Fair 'n' Share

Membership is free and has no commitment. You join with your name, e-mail and mobile number and confirm with a code by SMS and a code by e-mail. New members start on Smart. If you have been a member within the last 12 months, you start on Fair. The level (Fair, Smart, Elite) is worked out once a month from your total usage at EV-EL in the previous month and applies the following month.

The discount (5, 10 or 15 øre per kWh, plus 5–10 øre with Eco) comes off EV-EL's own prices and does not apply to charging through roaming. Eco needs more than 80 % of the kWh in your recent charges to be outside peak hours.

If you charge for a company (CVR), the company's drivers share one level. The first to join becomes the administrator: only the administrator can add or remove drivers and see their usage.

In a group, up to 5 people can share one level. The person who creates the group is the administrator and can add or remove members.

If you want news and offers from EV-EL by e-mail and SMS, you can opt in when you join, or later under Settings on My page. It is voluntary, and you can always opt out again in the same place or by writing to [email protected].

You can leave at any time under Settings on My page.

EV-EL may end or change the programme with one month's notice. Misuse can lead to exclusion.

5. Liability and complaints

EV-EL aims to keep the chargers running at all times but does not guarantee availability or a set charging power; the power depends on the car, the battery, the temperature and sharing between two cars. For problems at the charger, contact Spirii's customer service around the clock on +45 32 26 62 99.

A complaint about a charge or a bill goes to [email protected] no later than 30 days after the charge. The general rules of Danish law apply. Complaints can be brought before the Danish Consumer Complaints Board via forbrug.dk (Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark).

6. Personal data

EV-EL handles your data as described in our privacy policy. Charging data is processed by our charging platform Spirii as data processor. You register as a user with Spirii, and EV-EL has no access to your payment details.

7. Changes

EV-EL may change these terms. Important changes are announced to members by e-mail or SMS with one month's notice. The current version is always on ev-el.dk.

8. Contact

EV-EL ApS · CVR 42541559 · [email protected]. Help at the charger 24/7: Spirii customer service, +45 32 26 62 99.